PREAMBLE

The following provisions establish the General Terms and Conditions of the products offered for sale on the shop of  www.hamidsulaiman.com (hereinafter the ”Site “) by:

Hamid Sulaiman (hereinafter „I“)

Address:
6 Rue Jean Guichard
16000 Angoulême
France

VAT number: FR811231364

I offer this Site, including all information, tools and services available from this Site to you, the customer, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting this Site and/or purchasing any of my products, you are engaging in my “Service” and agreeing to be bound by the following terms and conditions (“General Terms and Conditions”), including any additional terms, conditions and policies referenced and/or hyperlinked herein. These General Terms and Conditions apply to all users of this site, including, but not limited to, users who browse the site, are sellers, customers, merchants, and/or content contributors.

Please read these General Terms and Conditions carefully before accessing or using my Site. By accessing or using any part of this Site, you agree to be bound by these Terms and Conditions. If you do not agree to all of the terms and conditions of this agreement, then you must not access this Site or use the services offered on it.

My shop is hosted on www.greengeeks.com.


ARTICLE 1 – GENERAL CONDITIONS

The purpose of these General Terms and Conditions is to define the methods of making a purchase (hereinafter „Order“) on this Site between me and you as the customer. The Order can consist of the purchasing of one or more of the products (hereinafter „Product“) offered on my Site.

By accepting these Terms and Conditions, you confirm that you are over the age of 18, and that you have given me your consent to allow any minor in your care to use this Site. I reserve the right to carry out (i) any control concerning your age and (ii) to delete any order which does not satisfy the conditions set out in these General Terms and Conditions.

In accordance with Articles L. 111-1 and L. 111-4 of the Consumer Code, the essential characteristics and prices of products sold electronically are available on the Site.

I also communicate information relating to my identity, my postal, telephone and electronic contact details and my activities, as well as, if applicable, those relating to legal guarantees, the functionalities of the digital content and, the where applicable, its interoperability, the existence and terms of implementation of guarantees and other contractual conditions, in accordance with Articles R. 111-1 and R. 111-2 of the Consumer Code.

In addition, you receive the information provided for in Articles L. 122-1 and L. 221-11 of the Consumer Code, before and after the conclusion of the sale and in particular by means of these General Terms and Conditions.

These General Terms and Conditions are applicable to all sales of products made through my Site, and constitute all the contractual provisions concluded between you and me, to the exclusion of any other clause or document.

Any order of Product(s) implies your acceptance of these General Terms and Conditions. You declare to have read these General Terms and Conditions before the validation of the Order. The validation of the Order therefore implies acceptance without restriction or reservation of these General Terms and Conditions.


ARTICLE 2 –  PRESENTATION OF PRODUCTS

The Products offered for sale are those appearing on my Site on the day of its consultation by you and within the limit of available stocks.

The Products are presented by means of the essential characteristics (name of the Product, size and price) drawn up with the maximum accuracy and precision in order to allow a most faithful and complete description.

However, given the digital presentation of the Products on the Internet, it is possible that your perception of the Products does not correspond exactly to the Product itself. The Parties therefore agree that the pictures of the Products for sale on the Site have no contractual value.

ARTICLE 3 – PRICES

The prices of the Products are those appearing on my Site on the day of its consultation by you and within the limit of available stocks. The period of validity of offers and Prices is determined by updating the Site.

The prices of the Products are indicated respectively by article and reference, in Euros, all taxes included (TTC), excluding shipping costs which remain the responsibility of the Customer unless otherwise specified. They take into account the Value Added Tax (VAT) and any reductions applicable under my commercial operations in force on the day of your Order.

At the time of validation of the order, the price to be paid is the Total (price).

The Products remain my property until full payment has been received.

ARTICLE 4 – ORDERS

Any order implies acceptance of the prices and description of the Products available for sale.

I honour orders received on my Site only within the limit of available stocks of the Products. In the absence of availability of one or more Product(s) ordered, I inform you thereof by e-mail as soon as possible. Your Order for an unavailable product will then be automatically cancelled.

I reserve the right to cancel or refuse any Order if it is abnormal, placed in bad faith or for any other legitimate reason, and in particular, when there is a dispute with you relating to payment of a previous order or which would present any form of risk according to my assessment.

The placing of an Order implies your full and unreserved acceptance of these General Terms and Conditions.

4.1 ORDERING

In order to place an Order, you must follow the following seven steps:
•    Step 1 – get on my Site and the corresponding shop;
•    Step 2 – add the wanted Products by adding the respective options (size) and amount of items to the basket. Access to the basket is possible at any time to modify or validate it. In the event of prolonged inactivity during the connection, it is possible that the selection of Products chosen before this inactivity is no longer guaranteed. You are then invited to resume your selection of Products from the beginning;
•    Step 3 – access the basket via the respective button or icon in order to check the details of your basket and, if necessary, identify and correct errors, and then validate your basket by continuing to the checkout;
•    Step 4 – enter your billing and shipping details in the checkout;
•    Step 5 – expressly accept the General Terms and Conditions on my Site by checking the box;
•    Step 6 – enter your credit card payment details;
•    Step 7 – materialize the Order and the payment by clicking on the button „Place order“.

4.2 ORDER CONFIRMATION

Within the hour following the placing of your Order, you will receive an e-mail confirming:

•    the registration of your Order,
•    details of the Products ordered,
•    your personal data including the billing and delivery address,
•    that your card will be debited when your Order is dispatched.

You receive confirmation of the shipment of your Order electronically.

4.3 ORDER ARCHIVING

The details of the Order are archived in accordance with article L 213-1 of the Consumer Code, for a period of ten years on a secure server. However, no credit card number or other payment information are stored.

You accept that the order confirmation is considered as proof of the contractual relations between you and me.

4.4 MODIFICATION OR CANCELLATION OF ORDER

As long as the Order is not finalized by the validation of the payment, you can make changes and change your basket. You can thus modify a quantity; delete an item or simply continue shopping. To do this, just click on the “Basket” section and make the desired changes.

On the other hand, once the payment has been validated, the transaction is recorded and no recourse or modification online on the Site is possible. You must comply with article 7 below.


ARTICLE 5 – PAYMENTS

Payment can be made online either by credit card, Google Pay or Apple Pay (see details below).

5.1. CREDIT CARD PAYMENTS (STRIPE)

Cards accepted are credit and debit cards from the Visa and Eurocard/MasterCard networks. This includes Electron (Visa) and Maestro (Mastercard) cards. Cards from networks such as American Express, Union Pay or Bancontact are NOT accepted.

In order to ensure payment security, I us the Stripe secure payment service. The bank details entered by you are encrypted (SSL security standard) at the payment provider. At no time do I have access to your personal data concerning your means of payment, in particular bank cards, and do not store them on my servers.

In all cases, the online provision of your card number and the final validation of your Order will constitute proof of the integrity of your Order and the payment.


ARTICLE 6 – DELIVERY

6.1. DELIVERY METHOD

Products are delivered by mail by a delivery service provider chosen by me.

6.2. DELIVERY ADDRESS

You chose a delivery address. You are solely responsible for delayed delivery due to a lack of indication or the indication of an inaccurate address when ordering.

6.3. SHIPPING COSTS

The amount of shipping costs invoiced in addition to the price of the Products depends on location of the shipping address. In any case, the amount of the shipping costs is indicated before the validation of the Order.

Shipping costs are as follows:
•    Europe & UK: free shipping
•    Other countries: 50€ flat fee

6.4. DELIVERY TIME

Delivery times may vary depending on the availability of the Products ordered. Please note that it may be extended during peak periods. Delivery times are expressed in working days and correspond to the average time for preparation and delivery of the order.

Delivery times run from the date of confirmation of the Order.

Delivery times are as follows:
•    Europe & UK: within four days from date of order confirmation
•    Other countries: within one month from date of order confirmation

6.5. LATE DELIVERY

In the event of late delivery, the Order is not cancelled.

I inform you by e-mail that the delivery will take place with a delay. You may then decide to cancel the Order and will send to me by e-mail a notice of cancellation of your Order.

In the event that the Order has not yet been dispatched when I receive your notice of cancellation, the delivery is blocked, and you are reimbursed for any sums debited within fourteen days of receipt of the notice of cancellation. If the Order has already been shipped upon receipt of your notice of cancellation, you may still cancel the Order by refusing the package. I will then reimburse the sums debited and the return costs paid by you within fourteen days of receipt of the return of the refused package, complete and in its original condition.

6.6. DELIVERY TRACKING

I will send you a tracking code of the delivery by e-mail once I have sent the delivery.

6.7. VERIFICATION OF ORDER

You are required to check the condition of the packaging as well as the items upon delivery.

It is up to you to make the reservations and complaints that you deem necessary, or even to refuse the package, when the package is obviously damaged on delivery. Said reservations and complaints must be sent to the carrier by registered letter with acknowledgment of receipt within three working days, not including public holidays, following the date of delivery of the Products.


ARTICLE 7 – RIGHT OF WITHDRAWAL, RETURNS AND REFUNDING

7.1 THE RIGHT OF WITHDRAWAL

In accordance with article L 221-18 of the Consumer Code, you have the right to withdraw from this contract without giving any reason within 14 (fourteen) days, it being specified that the return costs are at your charge:

•    In the event of a single delivery, the withdrawal period expires 14 (fourteen) days after the day on which you or a third party other than the carrier and designated by you, takes physical possession of the goods.
•    In the event of multiple deliveries for the same order, the withdrawal period expires 14 (fourteen) days after the day on which you or a third party other than the carrier and designated by you, takes physical possession of the last good.

The day on which the contract is concluded or the day of receipt of the goods is not counted in the period mentioned below. The time limit begins to run at the beginning of the first hour of the first day and ends when the last hour of the last day of the time limit expires. If this period expires on a Saturday, a Sunday or a holiday or non-working day, it is extended until the first following working day.

After these deadlines, the items delivered will be deemed accepted by you.

I will accept your return as soon as the postmark proves that the latter has made his return within 14 (fourteen) days, without it being necessary for you to notify me of your withdrawal beforehand.

7.2 FORM FOR WITHDRAWAL

If you wish to notify your withdrawal, it is possible to do so by post or by email using the model form below.

For the attention of Hamid Sulaiman

6 Rue Jean Guichard
16000 Angoulême
France

E-mail: support@hamidsulaiman.com

I hereby notify my withdrawal from the contract relating to the sale of the property below: [indiquer le ou les produits pour lequel vous exercez votre droit de rétractation]

Ordered on[_____] (*)/received on[______] (*) [complete with the corresponding dates, and (*) strike out where not applicable]

Consumer name:

Customer address:

Signature (only in the event of notification of this form on paper) :

date: [______]

7.3 RETURN AND EXCHANGE

Only products with unopened packaging are accepted for return. To be eligible for a return, your Product must be unused and in the same condition in which you received it. It must also be in the original packaging.

The deadline is deemed to have been respected if you return the Product before the expiry of the 14 (fourteen) day period by post, to the following address:

6 Rue Jean Guichard
16000 Angoulême
France

In this respect, it is up to you to provide proof of this return.

I will only replace an item if it is damaged and in its original packaging. Check the package carefully before accepting it from the delivery service. If it is damaged, refuse it. It will be returned to me for exchange or refund.

You will be responsible for paying your own shipping costs to return your item. Shipping costs are not refundable. If you receive a refund, the return shipping costs will be deducted from it.
Depending on where you live, the time it takes to receive your exchanged product may vary.
You should consider using a delivery service that allows you to track the shipment or purchase delivery insurance. We do not guarantee that we will receive the item you return.

7.4 REFUNDING

I will refund you for all payments received for the Order, excluding delivery costs (if applicable) without undue delay and in any event, no later than 14 (fourteen) days from the day I am informed of your decision to withdraw from your Order.

However, I reserve the right to defer refunding until I have received the returned Products. Once I have received and inspected the returned Product, I will send you an e-mail to confirm. I will also inform you of my decision on whether to approve or reject your claim.

If the Order has not yet been shipped, in the event of withdrawal by you, I will refund all payments received from you for the Order without undue delay and in any event, no later than 14 (fourteen) days from the day I am informed of the decision of withdrawal by you.

The refund will be made by crediting the Customer’s bank account corresponding to the bank card used to pay for the Order. In any event, this refund will not incur any costs for the Customer.

Late or missing refunds (if applicable): If you have not yet received your refund, please check your bank account again first. Then contact your credit card company, as there may be a delay before your refund is officially posted. Then contact your bank. There is often a processing time required before a refund is posted. If after completing all of these steps you still have not received your refund, please contact me at support@hamidsulaiman.com.


ARTICLE 8 – RETENTION OF OWNERSHIP

The products remain the full and entire property of me until full payment of the price, in principal, costs and taxes included.


ARTICLE 9 – COMPLAINTS

9.1 Complaint information

For any information, complaint or question relating to these General Terms and Conditions or to the Products offered on my Site, you may contact me directly:

•    by e-mail to the address: support@hamidsulaiman.com.

9.2 Complaint handling

Any complaint from you must be sent by registered letter with acknowledgment of receipt, accompanied by all supporting documents, to the following address:

6 Rue Jean Guichard
16000 Angoulême
France

I process this complaint in good faith and as soon as possible.

ARTICLE 10 – PROTECTION OF PERSONAL DATA

I comply with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of individuals with regard to the processing of personal data and on the free movement of such data repealing the directive 95/46/EC (the General Data Protection Regulatio “GDPR”).

You can consult my Privacy Policy at https://www.hamidsulaiman.com/privacy.

You expressly authorize me to contact you by telephone and digital channels as part of the performance of the service. You are reminded of your right to register on the list of opposition to canvassing in accordance with Article L223-2 of the Consumer Code.

ARTICLE 11 – INTELLECTUAL PROPERTY

All elements of the Site, whether visual or audio, including the underlying technology, are the exclusive property of me and benefit from both copyright protection and the protection conferred by the provisions relating to trademark law.

The total or partial reproduction of any of these elements, on any medium whatsoever and for any reason whatsoever, without my prior and express agreement is strictly prohibited.


ARTICLE 12 – FORCE MAJEURE

The execution of the services will be suspended in whole or in part in the event of the occurrence of force majeure, as defined by the case law of the French courts and tribunals, which would hinder or delay the execution of my contractual obligations.

In the event of the occurrence of an event qualified as force majeure, I will notify you as soon as possible.

The execution of the General Terms and Conditions will be suspended as long as the case of force majeure lasts and the execution and delivery times will be extended accordingly.


ARTICLE 13 – MODIFICATION AND VALIDITY OF THE GENERAL TERMS AND CONDITONS

These General Terms and Conditions are applicable as long as they appear on my Site. I reserve the right to modify these General Terms and Conditions at any time by publishing a new version on my Site. If necessary, the new General Terms and Conditions will only be applicable to orders placed after this modification.

The fact that I abstain, at a given time, from demanding the execution of any of the provisions of these General Terms and Conditions, cannot be interpreted as a waiver to subsequently invoke said total or partial non-execution.

If any of the provisions of these General Terms and Conditions is declared null in whole or in part, this nullity would not entail the nullity of the other provisions of these General Terms and Conditions which will remain in force.

ARTICLE 14 – LIMITATION OF LIABILITY

I cannot under any circumstances be held liable for any direct or indirect damage caused when accessing my Site and in particular resulting from misuse or incidents related to the use of the computer, access to the Internet, maintenance or malfunction of servers, the telephone line or any other technical connection, your connection to my Site being made under your full responsibility.

I decline all responsibility for the use that may be made of the information and content present on my Site.

I undertake to make my Site as secure as possible, however its responsibility cannot be called into question if undesirable data is imported and installed on my Site without my knowledge.

ARTICLE 15 – DISPUTE AND APPLICABLE LAW/MEDIATION

These General Terms and Conditions are subject to French law.

Any dispute that may arise between the parties as a result of the formation, interpretation, execution and/or termination of these presents and, more generally, any dispute resulting from these presents shall, in the absence of amicable settlement, be subject to the jurisdiction in the matter.

In the event of a dispute, you are invited to contact me in order to seek an amicable solution:

•    by e-mail to the address: support@hamidsulaiman.com

In the event of failure of amicable settlement, you may submit, free of charge, electronically or by post, your dispute to the FEVAD e-commerce Mediator. (Federation of e-commerce and distance selling) whose contact details are as follows: 60 Rue La Boétie – 75008 Paris – http://www.mediateurfevad.fr

In accordance with Article 14 of the Rules (EU) n°524/2013 relating to the online settlement of consumer disputes, you are informed that the European Commission has set up the platform for the online settlement of consumer disputes accessible by the following link: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&lng=EN


ARTICLE 16 – TERMINATION

The obligations and liabilities incurred by the parties prior to the date of termination shall survive the termination of this agreement for all purposes.
These General Terms and Conditions are effective unless and until terminated by either you or not. You may terminate these General Terms and Conditions at any time by notifying me that you no longer wish to use my Services, or when you cease using my Site.
If I determine, in my sole discretion, that you are unsuccessful, or if I suspect that you have been unable to comply with these General Terms and Conditions, I may also terminate this agreement at any time without notice to you and you will remain liable for all sums due up to and including the date of termination, and/or I may deny you access to my Service (or any part of them).


ARTICLE 17 – COMPLETENESS OF AGREEMENT

Any failure by me to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.

These Terms and Conditions or any other policies or operating rules I post on this site or in connection with the Service constitute the entire agreement and understanding between you and me and govern your use of the Service, and supersede all prior and contemporaneous communications, proposals and agreements, whether oral or written, between you and me (including, but not limited to, any prior version of the Terms and Conditions)

Any ambiguity in the interpretation of these Terms and Conditions shall not be construed to the detriment of the drafting party.

ARTICLE 18 – CONTACT DETAILS

Questions regarding the General Terms and Conditions should be sent to me at support@hamidsulaiman.com